Terms of service

Terms of Service

Last updated: June 2026

Welcome to Willow Mutt. By accessing or purchasing from willowmutt.com, you agree to the following terms. Please read them carefully.

1. General

This website is operated by Willow Mutt. Throughout the site, "we," "us," and "our" refer to Willow Mutt. By visiting our site and/or purchasing something from us, you engage in our "Service" and agree to be bound by these Terms of Service, including any additional policies referenced herein.

These terms apply to all users of the site, including browsers, vendors, customers, merchants, and content contributors.

2. Online Store Terms

By agreeing to these Terms, you confirm that you are at least 18 years of age, or that you are the age of majority in your jurisdiction and have given your consent to allow any minor dependents to use this site.

You may not use our products for any illegal or unauthorized purpose, and you must not violate any laws in your jurisdiction when using our Service.

3. Products & Services

We reserve the right to limit the sale of our products to any person, geographic region, or jurisdiction at our sole discretion.

All product descriptions, pricing, and availability are subject to change at any time without notice. We reserve the right to discontinue any product at any time.

We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations.

4. Pricing & Payment

All prices are listed in USD unless otherwise stated. We reserve the right to change prices at any time.

We accept payment via all major credit cards and payment methods available at checkout through Shopify Payments. By completing a purchase, you represent that you are authorized to use the payment method provided.

5. Accuracy of Information

We are not responsible if information made available on this site is inaccurate, incomplete, or not current. Material on this site is provided for general information only and should not be relied upon as the sole basis for decisions without consulting primary, more accurate, more complete, or more timely sources of information.

6. Product Information & Health Disclaimers

Willow Mutt sells pet wellness and enrichment products. Nothing on this website constitutes veterinary advice. Product descriptions are for informational purposes only.

We use outcome language such as "supports calm" and "helps promote relaxation" — these are not medical claims.
Always consult a licensed veterinarian before making changes to your pet's health routine, especially if your pet has a medical condition or is on medication.
Willow Mutt is not responsible for any adverse reactions or outcomes resulting from product use. Use all products as directed by the manufacturer.

7. Third-Party Links

Our site may contain links to third-party websites. These links are provided for your convenience only. We have no control over the content of those sites and accept no responsibility for them or for any loss or damage that may arise from your use of them.

8. Dropshipping & Fulfillment

Willow Mutt operates as a curated retailer. Orders are fulfilled by third-party US-based suppliers who warehouse and ship orders domestically. Delivery timeframes are estimates and may vary. We are not liable for delays caused by suppliers, carriers, or circumstances beyond our control.

9. Limitation of Liability

To the fullest extent permitted by law, Willow Mutt shall not be liable for any indirect, incidental, special, consequential, or punitive damages — including lost profits, data loss, or personal injury — arising out of your use of our products or services, even if we have been advised of the possibility of such damages.

Our total liability to you for any claim arising from these terms or your use of our services shall not exceed the amount you paid for the specific product giving rise to the claim.

10. Indemnification

You agree to indemnify and hold harmless Willow Mutt and its operators from any claim, demand, or damage — including reasonable legal fees — made by any third party due to or arising out of your breach of these Terms or your violation of any law or the rights of a third party.

11. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the Province of British Columbia, Canada, without regard to conflict of law provisions.

12. Changes to Terms

We reserve the right to update or replace these Terms at any time. Changes are effective immediately upon posting to the website. Your continued use of the site following any changes constitutes acceptance of the new terms.