Shipping policy

Willow Mutt — Shipping Policy

Last updated: June 2026

Where We Ship

We currently ship across the United States (all 50 states).

We do not ship internationally at this time.

Processing Time

Most orders are processed and handed off to our fulfillment partners within 1–3 business days of payment confirmation. Business days are Monday through Friday, excluding US federal holidays.

You'll receive a shipping confirmation email with tracking information once your order has been dispatched.

Please note: Orders placed on weekends or holidays will begin processing on the next business day.

Estimated Shipping Times

United States

Shipping Method	Estimated Delivery
Standard Shipping	3–7 business days
Expedited Shipping (where available)	2–4 business days

These are estimates, not guarantees. Carrier delays, peak seasons (holidays, July 4th, etc.), and weather events can occasionally extend delivery windows. We appreciate your patience when that happens.

Shipping Costs

Shipping costs are calculated at checkout based on your order total, delivery location, and selected shipping method.

We offer free standard shipping on US orders over $15 USD.

Split Shipments

Because Willow Mutt works with multiple fulfillment partners to bring you the best products, orders containing multiple items may ship separately and arrive at different times.

If your order ships in more than one package, you will receive a separate tracking number for each shipment. You will not be charged additional shipping for split orders.

Order Tracking

Once your order ships, you'll receive a confirmation email with a tracking number. You can use this to monitor your delivery through the carrier's website.

If you haven't received a tracking email within 4 business days of placing your order, please check your spam folder first — then reach out to us at hello@willowmutt.com and we'll sort it out.

Lost, Delayed, or Damaged Packages

We do everything we can to get your order to you safely and on time. However, once a package is in the hands of a carrier, transit is outside our direct control.

If your package is delayed: Please allow the full estimated delivery window to pass before contacting us. Carrier tracking updates can sometimes lag. If it's been more than 3 business days past your estimated delivery date, contact us and we'll investigate.

If your package is marked delivered but hasn't arrived: Check with neighbours and in any secure areas around your home first. If it's still missing 48 hours after the delivery scan, contact us at hello@willowmutt.com and we'll open a claim with the carrier on your behalf.

If your item arrives damaged: Please take a photo of the damaged packaging and product immediately, and contact us within 7 days of delivery. We'll arrange a replacement or refund as quickly as possible.

We are not responsible for packages lost or stolen after confirmed delivery to the address provided at checkout. We strongly recommend ensuring your shipping address is accurate and that someone can receive the package or that deliveries are secured.

Incorrect Shipping Addresses

Please double-check your shipping address at checkout. If you notice an error after placing your order, contact us immediately at hello@willowmutt.com.

We'll do our best to correct it before the order ships. Once a package has been dispatched, we cannot guarantee address changes and may not be able to intercept the shipment. If a package is returned to sender due to an incorrect address, the customer is responsible for the cost of reshipping.

Customs, Duties & Taxes

United States orders: No customs fees apply. All products are shipped from US-based warehouses.

P.O. Boxes & APO/FPO Addresses

We are able to ship to P.O. boxes and APO/FPO addresses for some products. Delivery times to these addresses may be longer than standard estimates. If you encounter any issues at checkout with a P.O. box or military address, please contact us and we'll do our best to help.